Avoma

4.6 (1,946 reviews)

Productivity , Training & Onboarding , Automation & Agents

Avoma is an AI meeting assistant that automates note-taking, transcription, and analysis, primarily for sales and customer-facing teams, but its accuracy and reliability can be inconsistent.

Best for sales teams needing structured meeting intelligence and CRM automation, weaker for those prioritizing highly accurate, real-time transcription across diverse audio conditions.

Ai Meeting Assistant Transcription Note Taking Conversation Intelligence Crm Integration Automation

Analysis based on product data, pricing structure, traffic signals, and public user sentiment.

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Who Should Use Avoma?

Typical users

Sales, customer success, and revenue operations teams in small to mid-sized businesses (SMBs) looking to automate meeting documentation and gain insights from conversations.

Maturity fit

beginner to scaling

Choose this if…

You need automated meeting notes and transcriptions to save time.
Your primary goal is to improve sales coaching and performance tracking.
You require CRM integration to automatically log meeting data.
You want to analyze conversations for trends and identify deal risks.

Skip this if…

You require near-perfect transcription accuracy in all audio conditions.
Your primary need is simple, free meeting recording and transcription.
You need advanced workflow automation beyond CRM integration.
Your team is heavily reliant on non-English conversations or highly technical jargon.

About Avoma

Avoma is an AI-powered platform designed to automate the capture, transcription, and analysis of meetings for customer-facing teams. It aims to increase meeting productivity and provide actionable insights for data-driven decision-making, helping teams improve performance and accelerate growth.

Official profiles

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What it actually does

Avoma records meetings, provides real-time transcription, generates AI-powered notes and summaries, and offers conversation intelligence features like talk ratio analysis and coaching insights. It also includes revenue intelligence for pipeline tracking and CRM automation.

What makes it different

Avoma differentiates itself by offering an all-in-one platform that combines AI meeting assistance with conversation and revenue intelligence, aiming to provide a comprehensive solution for customer-facing teams. It positions itself as more affordable than enterprise solutions like Gong while offering more sales-specific features than basic transcription tools.

Automated meeting recording Real-time transcription AI-generated notes and summaries Conversation intelligence and analytics Revenue intelligence and forecasting CRM integration Meeting scheduling Call scoring and coaching insights

Ratings across the web

4.6 (1,946 reviews)

G2 1,355 reviews

4.6/5

Capterra 590 reviews

4.7/5

Trustpilot 1 reviews

4.0/5

Ratings aggregated from independent review platforms.

Key Features

AI Meeting Assistant

Automates recording and transcription, generating notes and follow-ups to save time.

Conversation Intelligence

Analyzes calls for talk ratios, engagement, and coaching insights, aiding performance improvement.

Revenue Intelligence

Tracks pipeline, scores deals for risk, and automates CRM updates, supporting forecasting and deal management.

Ask Avoma

Allows users to query transcripts for specific information, reducing the need to rewatch entire meetings.

CRM Integration

Bidirectionally syncs meeting data with Salesforce and HubSpot, automating record logging.

Meeting Scheduler

Facilitates meeting booking and lead distribution.

AI Coaching Recommendations

Provides data-driven feedback for sales reps based on call analysis.

Pricing

AI Meeting Assistant

$19 user/month

Unlimited recording and transcription
AI-generated notes and follow-ups
1:1 Scheduler
Up to 25 paid seats

Conversation Intelligence

$59 user/month

Everything in AI Meeting Assistant
AI-driven conversation analysis
Talk ratio analysis
Engagement tracking
Coaching insights

Popular

Revenue Intelligence

$79 user/month

Everything in Conversation Intelligence
Automated CRM field updates
Deal risk alerts
Sales methodology tracking (MEDDIC, BANT, SPICED)
Forecasting support

Lead Routing (Add-On)

$19 user/month

Advanced round-robin scheduling
Inbound form qualification
Outbound lead hand-off

Enterprise

Custom

Enhanced security
SSO
Dedicated support
Custom integrations

Pricing checked 6 months ago

Pricing guidance

Best plan for most users: The Revenue Intelligence tier at $79/user/month is likely the best plan for teams that want to leverage Avoma's full capabilities for sales coaching, CRM automation, and pipeline management.

Free plan enough? No, Avoma does not appear to offer a free plan. The lowest tier starts at $19/user/month.

Upgrade when:

When you need advanced conversation analytics and coaching features.
When you require automated CRM updates and deal risk analysis.
When you need to automate lead distribution and scheduling.
When enterprise-level security and support are necessary.

Watch out for:

Per-seat pricing can become expensive for larger teams.
CRM subscription is required for CRM sync features.
Focus is on meeting intelligence, not broader email/task workflow automation.
Team-level analytics and coaching features are less valuable for individual users.

Tiered pricing that scales with features, starting affordably for basic needs but becoming a significant investment for advanced revenue intelligence capabilities.

Pros & Cons

Strengths

Time-saving automation
Automates note-taking, transcription, and summary generation, freeing up users to focus on the conversation rather than manual documentation.
Actionable sales insights
Provides conversation intelligence and revenue intelligence features that help sales teams improve coaching, track deals, and forecast more accurately.
CRM integration
Seamlessly syncs meeting data with Salesforce and HubSpot, reducing manual data entry and improving data hygiene.
Modular pricing
Offers tiered pricing plans and add-ons, allowing teams to pay for the specific features they need.

Weaknesses

Transcription accuracy issues
Users report inconsistent transcription accuracy, especially with accents, background noise, or technical jargon, which can undermine data reliability.

Affects: Teams requiring high transcription accuracy for critical decision-making.
Reliability concerns
Some users experience recording issues and bot failures, leading to missed meeting data.

Affects: Teams that cannot afford to miss any meeting data.
Complexity for basic needs
Can be overwhelming for users who only need simple recording and transcription, with a steep learning curve for advanced features.

Affects: Individuals or small teams with straightforward transcription needs.
Sales-centric features
Many advanced features like coaching scorecards and deal analytics are less relevant for non-sales professionals.

Affects: Marketing, HR, or general business teams not focused on sales.
Contract inflexibility
Some users report issues with contract terms and renegotiations, leading to paying for unused seats.

Affects: Teams with fluctuating seat requirements or those seeking flexible contracts.

Real User Sentiment

Generally positive, with users praising its time-saving features and sales insights, but common criticisms revolve around transcription accuracy and occasional reliability issues.

Users tend to like

Automated note-taking and summaries save significant time.
Actionable insights for sales coaching and performance improvement.
Seamless CRM integration for automated data logging.
The 'Ask Avoma' feature for quick information retrieval.

Users commonly complain about

Inconsistent transcription accuracy, especially with accents or background noise.
Occasional recording failures or bot issues.
Can be overly complex for users with simpler needs.
Sales-centric features may not be relevant for non-sales roles.

Recurring tradeoffs

Accuracy vs. affordability: Users often accept some level of transcription inaccuracy for a more affordable solution.
Feature depth vs. complexity: The comprehensive feature set can be overwhelming for basic use cases.

Happiest users

Sales teams and managers who benefit from structured meeting data, coaching insights, and CRM automation.

Often frustrated

Users who encounter transcription errors, reliability issues, or find the platform too complex for their needs.

Use Cases

Automating sales call note-taking and transcription for SDRs.

Providing sales managers with data for coaching and performance reviews.

Analyzing customer conversations to identify trends and improve product messaging for marketing teams.

Streamlining customer success handoffs by providing access to sales call recordings and notes.

Improving forecasting accuracy by leveraging revenue intelligence features.

Onboarding new sales hires by providing access to recorded calls and best practice examples.

Frequently Asked Questions

What is Avoma?

Avoma is an AI-powered meeting lifecycle assistant designed to automate note-taking, transcription, and analysis for customer-facing teams. It combines AI Meeting Assistance with Conversation Intelligence and Revenue Intelligence to help teams streamline workflows, enhance customer interactions, and accelerate growth. Key features include automated recording, transcription, AI-generated notes, conversation analytics, and CRM integration.

How much does Avoma cost?

Avoma offers tiered pricing starting at $19/user/month for the AI Meeting Assistant plan. Higher tiers like Conversation Intelligence ($59/user/month) and Revenue Intelligence ($79/user/month) offer more advanced features. An Enterprise plan with custom pricing is also available. Pricing can increase with add-ons like Lead Routing ($19/user/month).

Is Avoma's transcription accurate?

User feedback on Avoma's transcription accuracy is mixed. While some users find it to be highly accurate, many report inconsistencies, especially with accents, background noise, or technical jargon. This can lead to misattributions and errors in summaries and CRM data. For critical applications requiring near-perfect accuracy, users may need to manually review transcripts.

What are Avoma's main competitors?

Avoma's main competitors in the conversation intelligence and AI meeting assistant space include Gong, Fireflies.ai, Chorus by ZoomInfo, Otter.ai, Fathom, and tl;dv. These platforms offer varying features, pricing, and target audiences, from basic transcription to advanced revenue intelligence.

Does Avoma integrate with CRMs?

Yes, Avoma offers bidirectional integration with popular CRM systems like Salesforce and HubSpot. This allows for automatic logging of meeting recordings, transcripts, and AI-generated summaries to relevant contact, deal, or company records. Custom CRM fields can also be populated based on conversation content.

What are the limitations of Avoma?

Limitations of Avoma include potential inaccuracies in transcription and speaker identification, occasional recording reliability issues, and a feature set that can be overly complex for users with basic needs. Its sales-centric features may also be less relevant for non-sales professionals. Some users have also noted contract inflexibility and the compounding cost of per-seat pricing for larger teams.

Is there a free version of Avoma?

Avoma does not appear to offer a free plan. The lowest-priced tier, AI Meeting Assistant, starts at $19 per user per month when billed annually. However, they do offer a 14-day free trial of the Organization plan.

How does Avoma compare to Zoom AI?

Avoma is a more comprehensive AI meeting assistant and conversation intelligence platform that works across multiple meeting platforms and integrates deeply with CRMs. Zoom AI, on the other hand, is tightly integrated within the Zoom ecosystem, offering simpler meeting summaries and AI assistance primarily for Zoom users. Avoma offers more advanced analytics and sales-specific features, while Zoom AI is ideal for organizations heavily invested in Zoom who need basic meeting documentation without added complexity or cost.

Why trust this page?

This evaluation combines product positioning, pricing analysis, traffic and market signals, and public user sentiment into a single decision-support page. Content is generated editorially — not copied from the vendor's website.

Funding & Company

Founded

2017

Stage

Series a

Total Raised

$15M

Latest Round

Series A (Dec 2021)

Notable Investors

Headline K9 Ventures Storm Ventures Global Founder Capital HubSpot Ventures Zoom Apps Fund

Avoma has raised a total of $15 million over two rounds, including a $12 million Series A in late 2021. This funding level provides a solid foundation for product development and scaling operations in the competitive conversation intelligence market.

Full funding report high confidence

Market Signals & Traffic

Estimated visits, global rank, geography, traffic sources, monthly visit trends, and organic search keywords (Similarweb)—on a dedicated page built for depth and search.

Estimated visits: 251,033
Global rank: #143,793
Snapshot: Apr 2026
Traffic trend: Surging